At Ace Graphix, we want you to be happy with your purchase. Please read through our refund and return policy below to understand the conditions and process.

1. Order Cancellations
– You can cancel your order within 24 hours of placing it. After 24 hours, cancellations will not be accepted, and no refunds will be issued.

2. Custom Products Policy
– Custom-made or personalized items (such as neon signs with custom designs, names, or logos) are non-refundable unless the item is damaged or faulty upon arrival.
– Refunds will only be issued for faulty or damaged custom items.

3. Damaged or Faulty Items
– If your item is damaged or faulty, please contact us within 24 hours of receiving your order.
– Proof of the damage, such as photos or videos, must be provided to us in order to process a refund or replacement.

4. Return Shipping
– If you are located within Auckland, NZ, return shipping will be covered by Ace Graphix if the item is damaged or faulty.
– Customers outside Auckland will need to pay for return shipping.
– Return address: Please refer to our Privacy Policy for the return address details.

5. Refund Type
– Partial refunds will be issued depending on the case (e.g., if the item is defective, damaged, or incorrect).
– Refunds will not be issued for change of mind or incorrect custom input (e.g., misspelled names or wrong design choices).
– Refunds are only processed for faulty or damaged products.

6. Non-Refundable Situations
Refunds will not be issued in the following situations:
– Change of mind (we do not accept returns or refunds for change of mind).
– Incorrect custom input by the customer (e.g., misspelled names, wrong design choices).
– Opened or used items (such as neon signs or decals that have been used or installed).